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Biomats Infrared Benefits Infrared Light Amethyst Other Products Professional |
Here you will find many frequently asked questions (faqs) about the Biomat, health and more. We will continue to add to this page as we discover new wonderful details about infrared and negative ion therapy.
If there's a question we don't have here and you'd like to have it answered, just email us at:
sales@biomat-sales.com
Or you can call us at (850) 348-1541
| Product Questions | Health Questions | ||
How do I place an order? Answer: To order click on the 'Add to Cart' button next to the product to add and you will be sent to our shopping cart. Once we have received your order we will process it and you will receive an email receipt of your order. Or you can call 850-348-1541. What payment methods do you accept? We accept Visa, Mastercard, American Express and Discover credit cards. Your credit card will be billed through RichWay International and say 'Fuji Bio Science' on your statement. Do you ship internationally? Yes, we ship internationally via UPS, but additional fees apply. Additional fees will be added after you order based on your location. Other countries please email sales@biomat-sales.com for your additional fees. Fees are determined based on your country, city and address. How do I know my credit card information is secure? Answer: These transactions are protected by a Secure Server used by our website to give you a 128 bit secure, online credit card processing. Can I expedite my order? Answer: Yes, you can pay $25 per product to expedite to 3-4 day delivery. You can put your desire to do so in the special instructions box when you check out of the shopping cart. Or, you can email our customer service department at sales@biomat-sales.com. Can I put a mat of magnets on the table under Biomat? Answer: Yes, they can be used together with the Biomat, under the mat on a table, floor or bed.. What does the FDA registration mean? Does it make the Biomat a more credible health solution than alternative health solutions that are not approved? Is the Biomat medically proven? Answer: The FDA medical device number for the Biomat is U.S. F.D.A. Medical Device: 2954299. It is the standard for governmental approval of any product made in the USA. FDA approval means the product does what it says it does. The Biomat is an Infrared and Negative Ion Therapy delivery system. Richway holds the patents for this device. Infrared and Negative Ion Therapies are not unique, but the delivery system iform of the Biomat is. Where does the cotton padding go? Answer: The white padding goes on top of the Biomat. The cotton padding is machine washable. What is the current Biomat model? Answer: The current model is the Biomat 7000mx, which was introduced in 2013. \Can the Biomat be used on 110 or 220 volts? Answer: The standard voltage is 110v for the biomats in stock for the United States and Canada, but you can get 220v version for other countries as a special order which takes approximately 3-4 weeks to get to you and there is NO extra cost. Just email sales@biomat-sales.com to get an international shipping quote. What if I want to buy more than one mat? Is ther ever a discount? Answer: If you want to buy over 20 at a time, a discount can apply. There is a $100 discount on the Biomat Professional if you hold a healing license of any kind. How long after I place my order will I receive my order? We try to ship within 1-2 business days upon receipt of payment, but shipping may take up to 14 business days. Shipping times will vary. We will notify you if there will be a significant delay in shipping your products to you. We ship UPS, sorry but we cannot deliver to Postal Boxes. Shipping address must a physical address. What is the Professional discount? If you are a licensed or certified healer of any sort, you qualify for a $100 discount. When you order the Professional Package at full price, just email us a copy of your license and we will discount your cost $100. sales@biomat-sales.com If something goes wrong with the controller, can I replace just that? Replacement controllers can be purchased for $200.00. Mini controllers are $80.00/ What are the real differences between the biomats? How is a Professional Biomat different than a Single? Between a Mini and a Professional Biomats? Answer: The difference between the MIni and Professional is that the Pro is full body. Is there a difference? Yes. Its all relative. With the Mini, you are only getting half your body the treatment at one time. The Mini is more portable. The difference between the Professional and Single or bed sizes...if you want a full body treatment but don't want to sleep on your Biomat, then get the Pro. If you know you want to sleep on it, then get the size that fits your bed. |
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I'm worried about electromagnetic rays. Does the Biomat protect against EMF waves? Answer: Two of the seventeen layers of the Biomat's construction are dedicated to blocking EMF waves. There is an indicator light on the controller that tells you when those two layers are active. My child has late-stage lyme disease. Can a Biomat be put inside a mild hyperbaric chamber? Would I be able to put the Biomat right on top of that while my child being treated with the mild hbo? Answer: Yes, you can put a Biomat in the chamber. As long as there is no water. Leave the Biomat controller outside the chamber if you can, and make sure that no more moisture than an intense sauna would produce is going to be in the chamber. Is it safe to use the Biomat during pregnancy? Answer: It is100% safe to use the Biomat during pregnancy if the pregnat woman limits herself to the lowest 2-3 settings and not for extended periods (longer than an hour continuous). It can be great for morning sickness, back aches and body, nausea and pain. The reason to keep it on low settings is to limit the detoxification as it tends to make people nauesiated (due to detoxification) and pregnant women get enough of that. How does the Biomat effect children with disabilities like Autism? Answer: Biomats are great for anyone with any kind of nervous system disease or brain condition. Brain activity, even in the social center of the brain, have bee proven to be affected by Infrared and Negative Ion Therapies. And, autistic children often have a difficult time winding down to rest, and the Biomat will give deep sleep to your child. I went through a cataract removal surgery recently. Is it true the Biomat could blemish my artificial lenses? Answer: Don't use it on the front of your head for more than 15-20 minutes at a time on high settings and you're lenses will be fine. We suggest that keeping the head cool by putting it on a pillow or not directly on the mat is best, but in the case of rapid recovery, using the mat on the face for 1-2 times a day 10-15 minutes is fine, just on low settings. What conditions would the Biomat NOT be good for? Answer: If you use an internal pacemaker or have any metal in your body, because the Biomat heats you from within, will not be a good fit. If you have an internal pacemaker or shrapnel or metal of any kind in your body, it would be best to seek an alternative treatment. Other than that, Biomats are great for everyone and almost all health problems.
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| Distributor Questions | |||
Is there a cost break on the beds if you become a distributor? Answer: Richway, the manufacturer, charges the customer's credit card. We are distributors. Richway does not sell to the public, but instead through distributors like us. If you need to contact the manufacturer, their phone number is 808-589-2800. They are responsible for warranty issues, repairs, manufacturing and shipping but as a distributor, your UPLINE is responsible for teaching you and giving you information support. Be careful who you buy your distributorship from...its your business and good business decisions are made with logic, not loyalties. Make sure the person you buy your kit from is knowledgeable,. professional and will answer the phone when you have questions. What comes in the Distributor Starter Kit? Answer: The Distributors Kit contains several brochures and 10 order forms to get you started. Richway also requires you purchase $1500 of product from your upline so you have demos. I would begin as a Distributor earning 5% of the sales price? Answer: Yes, you start at 5% then after $4500 in sales including your own order(s) you go to 7%. Then after another $6000 in sales you go to10%. Then after another $6000 in sales you go to 20%. The binary bonus of $400 comes when you have 6 business centers on each leg. You don't earn commissions on your own orders because you are ordering through your sponsor who is a distributor too. If you are interested in becoming a distributor, email us at: sales@biomat-sales.com What are the Refund and Warranty Policies? Answer: You can view the refund and warranty policies here. Are you the manufacturer? No. Richway International does not sell it's products to the public. Instead, it has set up a distributor network. But here's something to keep in mind. Anyone can become a distributor for Richway products with very little investment. As a result, many distributors aren't really selling or don't take it seriously. Its imperative that when you choose a distributor, you choose one that is actively selling and will answer the phone when you need customer service and Biomat-Sales..com has great customer service. |
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